The Bomgar Solution, a secure appliance for enterprise remote support, makes technicians more effective by letting them control remote computers and mobile devices. With Bomgar a support rep can see what the customers see or temporarily control their computers for support. Bomgar also gives administrators a higher degree of control, enabling them to monitor and report on support activity.
Bomgar enables remote control of PCs, servers & mobile devices through corporate firewalls. Support reps can see the screen, control the mouse & work as if physically present. Both the customer and the rep connect to the appliance through outbound connections.
Bomgar logs and records every session, passing no data through a third party. And most sessions are clientless, lasting only for the duration of the support call and leaving no footprint on the remote computer.